Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for BankExcelAI services. By using our services, you agree to the terms outlined in this policy.

2. No Refund Policy

All purchases made on BankExcelAI are final and non-refundable. Due to the digital nature of our services, we do not offer refunds once a payment has been processed for the following reasons:

• The service provides immediate access to our digital bank statement conversion tools
• The nature of digital products means they cannot be returned
• Our processing system uses computational resources that cannot be reclaimed once used

3. Subscription Cancellations

For subscription-based plans:

• You may cancel your subscription at any time from your account settings
• Once canceled, your subscription will remain active until the end of the current billing period
• No partial refunds will be provided for the unused portion of the current billing period
• After cancellation, you will not be charged for subsequent billing periods

4. Exceptional Circumstances

While we maintain a strict no-refund policy, we may consider refunds in the following exceptional circumstances:

• Technical issues on our end that completely prevent the delivery of our service
• Accidental duplicate charges for the same service
• Unauthorized transactions (subject to verification)

In such cases, please contact our support team with relevant details and proof of the issue within 7 days of the purchase.

5. Service Availability

BankExcelAI strives to maintain 99.9% service uptime. However, occasional maintenance or technical issues may temporarily affect service availability. These temporary interruptions do not qualify for refunds as outlined in our Terms of Service.

6. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact us at:
Email: [email protected]